We value the trust you place in Bio-Check (UK) when working with us and the sharing of your data and information (e.g. plans for testing; supplier requirements; during recruitment) and recognise our role, in this context, as the controller protecting your data and information. This Policy confirms our responsibility and commitment to store your data securely and only use it responsibly and whilst respecting your communications preferences, in compliance with our legal obligations.
By using Bio-Check (UK)’s products and services, web sites, social media pages, telephone & email support functions, when supplying us with products and services, or engaging with us in any other way, you are acknowledging that we are processing, and where appropriate storing, your personal information and that you consent to us using this data in the manner described in this Policy.
What information do we collect?
When you contact us, including when enquiring, requesting material, ordering, supplying, complaining, signing-up to newsletters & promotions, on social media, meeting our representatives at your own or our premises or other venues, we collect basic information that enables us to respond to you appropriately.
Depending upon your preferences, we normally collect information about you (and if appropriate, others that you might mention) that may include: full name, a postal address, telephone number(s), email address(es), web site and your current interests, particularly in testing, test kits and analysis. When purchasing from us we will also need to record information required to set up a customer/supplier account (such as company registration number, VAT number, details of accounts/purchasing/logistics personnel, delivery locations), your preferences for delivery of our test kit products (e.g. insurance, cool boxes, export documents) etc.
What information is provided by third parties?
We may receive and store information from trusted sources; this normally occurs at the company, rather than individual, level for example because of a credit check and for suppliers, your company’s accreditation status. On occasion, trusted sources may be used to verify the basic information already provided by an individual.
What information is disclosed to third parties?
We will not share your data with any third party unless you have given your express consent. We will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes. We do disclose or share your data to trusted companies employed by us to perform functions on your behalf, such as couriers for despatch of customer orders. We also provide aggregated data to governmental agencies and trusted organisations, to fulfil our legal and business obligations such as for tax, insurance and trade purposes.
How do we store your information?
To protect your personal information, we have policies and procedures in place so that only authorised and trained personnel can access it. Your information is stored and handled on systems (server and cloud-based) that are accessed by employees and trusted companies (e.g. IT support, auditors, accountants) and which have proportional and regularly reviewed security measures in place. Whilst we take commercially reasonable measures to ensure the safety and security of your information, due to the inherent risks in using the Internet, we are unable to guarantee its absolute security. We will retain your personal information for as long as it serves a legitimate purpose, for example a legal or accreditation standard requirement and we will remove it when it is no longer needed.
How do we use your information?
We collect personal information to:
(i) fulfil our obligations under e.g. customer and supplier contracts that we have willingly and knowingly entered into and as necessary for e.g. setting up accounts, sending details of and amendments to agreed terms, products and services.
(ii) facilitate communications e.g. customer service - where information and/or assistance is requested - to maintain accurate records.
(iii) create a current profile of your consent preferences e.g. for marketing communications and offers.
(iv) resolve disputes about the quality and performance of our products and services e.g. by requesting your analytical data so that we can assess the issues raised and seek resolution.
(v) improve our services to mutual advantage e.g. continuous improvement of our customer service under ISO9001 obligations; to customise our web site; to improve our products and services; to provide aggregated data to meet our legitimate external obligations, such as for tax and insurance.
(vi) prevent fraudulent use to mutual advantage e.g. to authenticate correspondence with you; to prevent or detect fraud or abuse of our systems and to allow supervised, trusted companies to act on our behalf to improve security.
What choices do you have over the control of your data?
To carry out any request you may make regarding your information, we will need to verify your identity and willingness to provide appropriate responses. Possible requests include, but are not limited to, the following:
(i) the right to access information we hold on you
(ii) the right to correct or update the information we hold on you
(iii) the right to have your information erased
(iv) the right to object to processing your data
(v) the right to stop contacting you for marketing purposes
(vi) the right to complain
Please inform us about your choices and preferences via firstname.lastname@example.org